Refund policy

30-Day Returns Policy
We stand by our product and offer a 30-day money-back guarantee.

During this time, you can return your product without paying any extra fee if there is a manufacturing defect. Please rest assured that returns are free and easy if there is a manufacturing defect. Otherwise, it would be the customer's responsibility to cover the shipping fee. Products on sale are also returnable.

How the Return and Exchange Process Works
If the product isn’t meeting your expectations, please email us within 30 days of receipt. We will help you either return or exchange your product. Your original form of payment will be refunded in full once the return is complete. After 30 days, orders may be subject to a 20% restocking fee, and all shipping and handling charges will be the responsibility of the customer. Additional return details are listed below. After 60 days, purchases from Office Hawks are non-refundable.

What if I Want to Exchange Within the 30-Day Trial?
Should you decide to exchange your Office Hawks product, you can reach out to our Customer Support team by emailing support02@officehawks.com within your trial period to facilitate a return. We’ll send you a prepaid shipping label for your Office Hawks product to be returned to us—and help send you a new replacement Office Hawks product within 3 business days. We will keep you informed of the shipping status and provide you with the tracking number.

Can I Return My Office Hawks Product After the 30-Day Trial?
We’re sorry to hear you want to return your Office Hawks product. For a return after the 30-day trial, please email support02@officehawks.com between 31 and 60 days of receipt to obtain a Return Material Authorization (RMA) number and instructions. Returns after the 30-day trial will be subject to a 20% restocking fee, and all shipping and handling charges are the responsibility of the customer.

Our customer support team will help arrange your return, and the shipping costs will be deducted from the refund once the return is received and processed. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping. To ensure proper credit, packages should be clearly marked with the RMA number prior to returning to Office Hawks. If you return a product without an RMA number, your shipment will be refused and returned to you at your expense.

Product Arrived Defective or Damaged
We're sorry to hear that your Office Hawks product arrived in less-than-perfect condition. We'd like to resolve this issue right away with the help of our Customer Support Team and Quality Assurance team. They'll need to know a bit of information about your order and the issue you're experiencing with your Office Hawks product.

To report your issue, please reach out to our Customer Support team by emailing support02@officehawks.com with your order number. We may need you to make a short video or take some pictures of the defects of the product and send them to support02@officehawks.com. After a preliminary analysis of the video or pictures, we will send you a brand new replacement right away if it is confirmed to be defective on arrival. If we determine that you have misrepresented the product’s condition and that it is not defective, we will send you the correct instructions and help you use the product correctly.

Trial Eligibility After Return or Exchange
Each customer is entitled to one trial period for Office Hawks products. If your Office Hawks product is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders. If your Office Hawks product is returned completely unopened, a trial will still be available on your next purchase. If a product is returned because it arrived defective or damaged, this will not affect your trial eligibility; the trial will still be available on your next purchase.

Defective Product
If you discover what you believe is a product defect for any Office Hawks product, please email support02@officehawks.com. If your product does have a defect, it is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. If you discover your product is inoperable after first use, please email support02@officehawks.com within 30 days of receipt. Our Customer Support Team will determine whether the product is defective and offer you a brand new replacement. Normally, this will take 2 business days. We will keep you informed of the progress.

Damaged Product
If you receive a damaged product, you must notify Office Hawks within 48 hours of delivery. Office Hawks will investigate the claim and notify the freight company of the damage. Please retain all packaging in case Office Hawks or the freight company needs to inspect it. These investigations may take several days, but merchandise replacements will be processed as soon as possible.